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Пример реализованного проекта: CRM для e-commerceCase Study: CRM for E-commerce - SilXoft
Client Online Store / Wholesale Warehouse
Task To increase the effectiveness of the sales department.
Solution Concentrated all the management functions of a diversified business in one convenient system to automate business processes.
Record and monitor all incoming calls, timing and quality of requests processing.
Result Reduced response time to clients’ request.
Improved quality of service (there is no loss of contacts, strict reports).
Increased average turnover of 27% at the end of the first year of use.

Used technologies: Zend Framework, JQuery, Twitter Bootsrtap.

Functionality:

  • Integration with Contact-center for a group of companies
  • Keeping records with history of counterparties
  • Inventory control
  • Retail, wholesale, small wholesale pricing
  • Integration with online store
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